CORE
Every offline call, recorded and synced.
Your agents switched to personal phones because VoIP gets blocked as spam. Now your CRM is blind. CORE fixes that, silently and automatically.
Recording
Ravi Kumar
✓Uploaded to your S3 bucket
✓Logged in your CRM
In short
CORE is an Android app that records offline mobile calls in the background, uploads the audio to your own AWS S3 bucket and syncs the call details to your CRM, so managers can see every call agents make from their personal phones.
Your call center is flying blind.
VoIP gets flagged as spam
Networks flag outbound VoIP calls, so customers reject them or never receive them.
Agents use personal phones
Agents switch to their own SIM cards to actually reach customers, outside your system.
Your CRM sees nothing
No call logs, recordings or durations. Management cannot see what is happening.
Sales leak away
Without recordings you cannot coach agents, review lost deals or understand falling conversions.
CORE runs silently in the background.
- 1
An agent makes a call
They dial from their own phone as normal. CORE detects the call automatically through Android telephony APIs.
- 2
CORE records it
When the call connects, CORE records it and stores it on the phone with timestamp, number, duration and agent ID.
- 3
The audio uploads to your S3 bucket
Uploads use a presigned URL. If the phone is offline, CORE queues the upload and retries automatically.
- 4
Call details sync to your CRM
Number, agent, lead ID, times, duration and recording link are pushed to Salesforce, Zoho, HubSpot or your custom CRM.
- 5
Managers see every call
Each call appears in the CRM with a playable recording. Filter by agent, date, duration or lead, and coach with real calls.
Questions we hear a lot.
What is CORE?
CORE is an Android app that automatically detects, records and syncs offline mobile calls to your CRM so your call center has full visibility.
Do agents need to do anything?
No. CORE runs in the background and handles detection, recording, upload and CRM sync without agent action.
Where are recordings stored?
In your own AWS S3 bucket, uploaded through presigned URLs.
Which CRMs does it work with?
Salesforce, Zoho, HubSpot or any CRM with an API.
Does CORE work with Zoho CRM?
Yes. CORE sends the call details and the recording link to Zoho CRM through its API. Tell us how you use Zoho and we will confirm how calls are matched to your leads.
Does CORE work with HubSpot?
Yes. CORE pushes the phone number, agent, start and end time, duration and recording link to HubSpot through its API.
Does CORE work with Salesforce?
Yes. CORE syncs call details and the recording link to Salesforce through its API. We confirm the setup with you before starting.
Can I record calls made from agents' personal phones?
Yes. That is what CORE is built for. It runs on the agent's Android phone and records calls in the background, so the team can keep using the phone numbers that customers actually answer.
Is call recording legal?
Recording laws vary by country and state. You are responsible for obtaining the consent required where you operate, and we can discuss configuration with your compliance team.